Question 1

Is the assessment confidential?

Accepted Answer

Yes. All assessments and information are kept strictly private. The report is also yours alone to share as you choose.

The information gathered throughout the assessment process is your private health information and is kept in strict confidence and in accordance with our ethical and legal standards as registered clinicians.

Please refer to the c(https://forms.mindmatters.clinic/mindmattersclinic/form/InformedConsentFormAdultAutismAssessmentandorSuppo/formperma/ScGXFVw-dN3y34npTfftkt_TB4YjgH1_w0wCXQUIv-Q)onsent form (https://forms.mindmatters.clinic/mindmattersclinic/form/InformedConsentFormAdultAutismAssessmentandorSuppo/formperma/ScGXFVw-dN3y34npTfftkt_TB4YjgH1_w0wCXQUIv-Q)for more information about privacy, confidentiality and limits:

ADHD consent form (https://forms.mindmatters.clinic/mindmattersclinic/form/InformedConsentFormAdultADHDAssessmentandorTreatme/formperma/hhU1KvzaDtc3n4VdJvFAmrZOM8vWm5_Pf8sl9uTwOMI)
OR
Autism consent form (https://forms.mindmatters.clinic/mindmattersclinic/form/InformedConsentFormAdultAutismAssessmentandorSuppo/formperma/ScGXFVw-dN3y34npTfftkt_TB4YjgH1_w0wCXQUIv-Q)

Our privacy statement (https://www.mindmatters.clinic/privacy)also contains more general privacy information about our practice.

Question 2

What are your wait times?

Accepted Answer

For our organisation clients, please refer to the referral instructions you have been provided by us which include information on response and appointment time-frames.

For our ADHD and autism assessments, we have worked hard to offer nationwide, high-quality assessments via telehealth with significantly lower wait times. You can view our current availability on our online booking page.(https://outlook.office365.com/book/MindMattersClinic@mindmatters.clinic/)

Question 3

Do you require a GP referral?

Accepted Answer

No. We do not require a GP referral.

However, if you have one, you are welcome to email this to us at the time of making your booking and we can attach this to your file. If your GP has sent this to us directly, please mention this when making your booking.

Question 4

Do you work with children?

Accepted Answer

No. MindMatters Clinic only works with adults aged 18 or above.

Question 5

Do you provide expert evidence reports for employment disputes, civil, or criminal proceedings?

Accepted Answer

No. MindMatters Clinic does not provide expert evidence reports, expert witness opinions, or medico-legal reports for employment disputes, civil matters, or criminal proceedings. We also do not have another provider we can recommend for these services.

Our clinical services are limited to clinical assessment, diagnosis, and therapeutic support.

Question 6

What would the approximate timeframes be for the next steps of the process, e.g. for an assessment booking the time to the second clinical interview appointment, and any resulting diagnosis outcome?

Accepted Answer

Have a look at the relevant information sheet on our website, as we describe this in some detail.

For ADHD and autism assessments, the process is typically four weeks in total for the assessment, with one or two weeks between each appointment. Our combined autism and ADHD assessments take one additional week.

For the ADHD Clinic specifically;

Providing you have purchased the Assessment and Psychiatrist Treatment Package in advance, there is usually 3 weeks, sometimes up to 6 weeks, between receiving your assessment results and the psychiatry appointment (if this is still indicated, otherwise you are refunded).

After your first appointment with the psychiatrist, usually they see you again a couple of weeks later for a review. This review appointment is included in the psychiatry treatment package.

Question 7

Do you guarantee the appointment time frames indicated in the information sheets?

Accepted Answer

We cannot guarantee appointment time frames. However, we aim firmly for assessment results to be within 4 weeks from the first appointment. Our combined autism and ADHD assessments take one additional week.

On rare occasions there are delays due to external factors outside of our control: The most common reason being when we are waiting for your friends or family to provide us with information.

For ADHD, if you have booked the psychiatry treatment package in advance we aim for your appointment to be within 3 weeks of you receiving your results. However, it can take up to 6 weeks depending on staffing, e.g., people being on leave.

There can be longer wait times or delays around the Christmas period.

Question 8

Why telehealth (online appointments)?

Accepted Answer

We want all New Zealanders to be able to access high-quality clinical support, when they need it.

By providing appointments online, we have been able to create a convenient, high-quality service delivered by NZ leading clinicians that can reach many more Kiwis than an in-person clinic.

For more, including a summary of research on telehealth, see o(https://www.mindmatters.clinic/telehealth)ur telehealth statement.(https://www.mindmatters.clinic/telehealth)

Question 9

What if I'm turning 18 soon?

Accepted Answer

You can make an appointment for when you turn 18.

Question 10

Can you work with people from anywhere in New Zealand?

Accepted Answer

Yes. We operate nationwide.

All of our appointments are via telehealth allowing for improved convenience and access to our NZ leading clinicians.

Please note, we cannot offer assessments to people who are not living in New Zealand.

Question 11

Do you offer intellectual or learning assessments (for example, IQ testing or diagnostic assessments for Dyslexia)?

Accepted Answer

No. MindMatters Clinic does not provide intellectual (IQ) testing or comprehensive learning assessments as part of our services.

As part of our ADHD and/or autism assessments, we can include a brief dyslexia screening at no additional cost, but we do not conduct formal cognitive or learning disorder testing.

If someone is experiencing significant challenges suggestive of an intellectual or learning disability, we may recommend seeking assessment with an alternative provider.

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